Frank Schweisfurth explains: "We can now set up a separate PRTG server for each project and for each plant, and distribute the licensed sensors completely freely across the individual PRTG instances.
Upgrading from PRTG Network Monitor to PRTG Enterprise Monitor gives you enormous flexibility in the way you use PRTG. This could mean that we make PRTG part of the overall package and sell the customer a corresponding PRTG license, but another option would be for us to use PRTG as a service provider to ensure the smooth operation of the customer's plant over the long term, based on defined SLAs that we monitor with PRTG," adds Frank Schweisfurth. We are currently thinking of extending our range of services and supporting our customers in the operation of their plants even after their implementation. Therefore, when it comes to the way it utilizes PRTG, SMS group is again thinking one step ahead: "PRTG has grown to become a central component of the whole production process for our plants: from planning through to acceptance by the customer. This enables the development of new customer-specific business models that ensure the plants perform extremely well throughout their entire lifecycle. In addition to SMS group's proven products and solutions, the combination of technical expertise, automation and digitalization know-how and an extensive range of services is now gaining importance. It must be ensured that the values guaranteed to the customer can be delivered, which requires full monitoring and documentation with no gaps. Responsibility for this remains with SMS group and, of course, testing and monitoring take place continually during this phase too. It is also subject to continuous optimization and development throughout the installation phase. This can take weeks or even months depending on the size of the production facility.
Thanks to PRTG, we can identify and eliminate memory leaks efficiently at an early stage of the test phase."Īfter a successful test phase, the plant is put into operation at the customer's site. In the past, we had to invest a lot of time and effort to identify and eliminate them. Thanks to PRTG, it has already been possible on repeated occasions to detect faults or irregularities and so prevent problems.įrank Schweisfurth explains: "The combination of different software products in our solutions can lead to memory leaks. Of course, testing and monitoring activities must be continually carried out during the integration process. the control systems including all IT components are integrated in the physical machines. The simulation phase is followed by the integration of the IT components into the OT environments, i.e.
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